Refund policy

 

Refund & Return Policy

Hey there! At Bouquet World Florist, we want your flowers to bring you all the joy vibes. Here’s the lowdown on refunds and returns:

Freshness First
We only use fresh, high-quality blooms. Since flowers are delicate, we can’t take returns once they’re delivered.
Heads up: Sensitive flowers like pink roses, lilies, and hydrangeas might wilt if left out too long. If a delivery rider leaves them outside after multiple calls (like 5 times), we won’t be able to process a return.

When Refunds or Replacements Happen
We’ve got your back only if:

• You got the wrong bouquet.

• Flowers arrived damaged.

• Your order didn’t match the quality we promised.

How to Claim

1. Hit us up within 24 hours of delivery at [help.bouquetworld@gmail.com | 0127595447] with your order number + pics.

2. We’ll check it out and give you a replacement or refund if it’s legit.

3. Refunds go back to your payment method in 5–7 biz days.

Delivery Stuff
Delays from delivery services aren’t on us, but if your flowers go MIA or get damaged during delivery, we’ll work with the delivery team to fix it ASAP.

Cancelling Orders

• Can cancel before we start prepping your order.

• Once it’s packed or on the way, sorry—no cancellations.

Special Cases
Custom bouquets, gift hampers, or special requests might have different rules. Check the product page before ordering!

Reach Us
Questions? Problems? Just wanna say hi? Contact us:
Email: help.bouquetworld@gmail.com
Phone: 0127595447

Thanks for trusting Bouquet World Florist—we’re here to make every bloom count!