Frequently Asked Questions

Ordering & Payment

Q: How do I place an order?
A: You can browse our collections online and add items to your cart. Complete your purchase through our secure checkout process. Alternatively, contact us directly via phone or WhatsApp for personalized assistance.

Q: What payment methods do you accept?
A: We accept major credit cards, online banking, and cash on delivery for local orders.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate changes before the arrangement is prepared.

Delivery

Q: Do you offer same-day delivery?
A: Yes! For same-day delivery, please place your order before 2:00 PM. Subject to availability and delivery location.

Q: What areas do you deliver to?
A: We primarily serve the Kuala Lumpur area. Contact us to confirm if we deliver to your specific location.

Q: What if the recipient is not home?
A: Our delivery team will contact the recipient. If unavailable, we'll leave the flowers in a safe location or arrange an alternative delivery time.

Flowers & Care

Q: How long will my flowers last?
A: With proper care, most fresh flower arrangements last 5-7 days. Some varieties may last longer.

Q: Do you use fresh flowers?
A: Absolutely! We use only the freshest, highest-quality flowers sourced from trusted suppliers.

Q: Can I request specific flowers or colors?
A: Yes! Contact us for custom arrangements. We'll work with you to create the perfect bouquet based on your preferences and flower availability.

Special Occasions

Q: Do you handle large orders for events?
A: Yes! We specialize in weddings, corporate events, and large celebrations. Please contact us at least 2-3 weeks in advance for event orders.

Q: Can I add a personalized message?
A: Yes! You can include a complimentary message card with your order during checkout.